Privacy policy

Protection of privacy

Novanoïs respects your privacy

You entrust a great deal of personal information to Novanoïs. Your information is treated with the necessary care by Novanoïs. To this end, we process the data in accordance with the principles of the General Data Protection Regulation (Regulation 2016/679 the 'AVG'), the new European regulation on the protection of personal data, applicable as of 25 May 2018. 

On the basis of which grounds can Novanoïs process personal data?

Novanoïs processes and uses personal data on the basis of at least one of the following grounds:

1. the law requires Novanoïs to process your personal data;

2. We need your personal data to be able to execute the agreements we have with you;

3. We need your personal data because of a legitimate interest of Novanoïs or a third party;

4. You have given Novanoïs permission to process your personal data.

For what purposes does Novanoïs process your personal data?

Novanoïs processes the personal data in order to achieve the following purposes, among others:


Novanoïs wants to be able to properly execute the agreements she has made.

For example, we need identification data and account numbers to enable payment transactions.

Novanoïs wants to be able to provide its clients with the best possible service

In order to attune our services to your needs and expectations, Novanoïs can ask you about this at regular intervals. This happens, for example, when determining your profile, where we process data relating to your knowledge and experience with relevant products or services.

Novanoïs wants to support its internal business operations

In order to be able to execute its activities as a bank, Novanoïs needs personal data. Personal data can, for example, be kept for the purpose of evidence (archives). Novanoïs may analyse personal data in order to prevent, detect and investigate abuses.

Novanoïs wants to correctly fulfil its legal obligations

Various laws and regulations require Novanoïs to process personal data. For example, Novanoïs requires identification details before you can make a reservation.

The General Data Protection Regulation (AVG) provides a number of precisely defined rights which you can invoke. These are the rights set out below, each of which we explain briefly by way of illustration.

What rights do you have regarding your data?

Right of access

You can request access to your personal data that Novanoïs processes, and request information about the data processing.

Right to rectification

You can have your personal data corrected or completed.

Right to erasure

You can have certain personal data removed.

Right to transfer of data

You can request certain personal data in an electronic format. This way you can easily use it yourself or pass it on to another party.

Right to object

You can object to certain ways in which the data is processed by Novanoïs.

Right to human intervention in automated individual decision making

It may happen that certain information is evaluated by Novanoïs by means of an automated procedure in order to reach a decision. In such a case, you may request that we nevertheless allow a member of staff to intervene in the decision-making process during that evaluation.

Right to restriction

In certain cases, you can ask for the processing of your data to be (temporarily) restricted. This can be done, for example, while waiting for the adaptation or improvement that you have requested.

Cookie Policy

Novanoïs makes use of cookies on its website. These are small text files that are created by a program on the server of the Novanoïs website, but which are stored in the browser of your computer or mobile device (smartphone/tablet).

By using cookies, Novanoïs can offer you as an Internet user a better service and improve the user experience. Novanoïs also makes use of cookies placed by third parties, enabling Novanoïs to better inform you about offers or product information that might be of interest to you.

You can accept or refuse the use of cookies, except for the use of the necessary cookies. By accepting cookies, you agree to the use of cookies as described in this cookie policy.

Necessary Cookies

The 'Cookie acceptance' cookie ensures that your choice for consenting to the use of cookies is saved, also the next time you visit the Novanoïs website.

Analytical Cookies

Analytical cookies are used to analyse browsing behaviour and to report on user interactions on the website. This enables Novanoïs to improve the content and functioning of this website, and to tailor it to user behaviour and needs. The Novanoïs website makes use of the following analytical cookies:

External party: Google Analytics

More information about these cookies can be found in the Google Privacy Policy.

External party: Mailchimp

You can find more information about these cookies via Mailchimp's privacy policy.

Advertising cookies

Third party: Google Analytics

You can find more information about these cookies via Google's privacy policy.

Third party: Mailchimp

You can find out more about these cookies via Mailchimp's privacy policy.